Whom should I Contact if I have any issues regarding UpkaR?

 You can submit your query through contact form on the help section or you can directly write email to info@upkarassist.org. Your query will be addresses within 24 hours on working days.

How does the search for doctors by patients work on UpkaR?

 A patient can search doctor by Doctor’s partial name,specialization,location,Doctor’s will appear in search only after they are approved by UpkaR admin.

How to change my account password ?

 01. Click on “Account” option available on home page

02.02. Choose “Account Settings” option to click on “Change account password” then change your current password

How to change my Register mobile number ?

01.Click on “Account” option available on home page

02.Choose “Account Settings” option to click on “Update mobile number” then insert your mobile number (please fill your 10-digit mobile number)for OTP verification

Can i use this app in emergencies?

 No. Upkar is only for primary care the kind of problems that your family doctor can help you with. Doctors on this can only help you with physical consultation based and appointment-based issues.

What's your money back policy?

 01. 100% refund of doctor appointment booking amount if doctor cancels the appointment at any time.

02. 100% refund of doctor appointment booking amount if the user cancels the bookings within 3 hours of booking for appointments that are scheduled after more than 7 calendar days.

03. 90% refund of doctor appointment booking amount if the user cancels the bookings after 3 hours of booking for appointments that are scheduled after more than 7 calendar days.

04. 70% refund of doctor appointment booking amount if the user cancels bookings for appointments that are scheduled after more than 2 calendar days but less than 7 calendar days, irrespective of booking time.

05. No refund of doctor appointment booking amount if the user cancels bookings of appointments that are scheduled less than 2 calendar days at the time of cancellation irrespective of booking time.

06. No refund in case patient do not turn up to the clinic at schedule time .

07. No refund of fees in case patients cancels the booking is made using “Clinic Tab”

For Doctors

08. Generally mony gets refunded to users account within 2 working days .however if can take maximum 7 day to refund.For any further quarry you may contact info@upkarassist.org

How can I compare doctors on doc aid?

 Compare prices option is available on UpkaR which can be used by users to compare consultation fee qualification and experience of doctors.

Are your doctors Qualified?

 We have a strict verification process for every doctor on UpkaR. Any doctor that you consult with is a verified medical practitioner with all their speciality documents manually verified by our expart team. We also take feedback from patients to ensure that doctors maintain high standards.

How can i get in touch if my app is not working properly?

 If you find any technical issues or have queries or find difficulties on working from mobile apps, please get in touch via email/customer care 9830048600 / (info@upkarassist.org)

Where can i check my appointments?

 You will get notifications about your appointments if you have downloaded UpkaR app and you can also check it on your dashboard my bookings calendar as well as under appointments on your dashboard.

Is the consultation on UpkaR secure?

 All Your Medical History & Other transaction done On UpkaR Is completely Private & Secured.

Is there any processing fee levied on my withdrawal request from wallet?

 No processing fee for withdrawal request from wallet.

What amount is deducted if patient cancels the appointment or doctor cancels the appointment?

What are the various types of charges and fee to be deducted from doctor's earnings?

 UpkaR is free application for doctors.

I am a doctor. When can I request for fund withdrawals?

 Usually no fund withdrwal request is required. as the same is on automatic process, where fund gets credit to Doctor’s account on weekly basis,in case there is no issue with receivers bank details. If you need to put a request,the same can be done through registed Email ID(info@upkarassist.org)

I am a registered doctor on UpkaR. what to do if I am not approved by admin?

 You need to visit your profile on app and check the status of your KYC under your profile. You may need to upload your Govt issued identity proof here and wait for admin reply for further proceedings. You can also send Email / Message to admin through help screen on the app or website ( https://upkarassist.org), Email ID : info@upkarassist.org

Which documents, do I need to upload to be approved as a doctor on UpkaR portal and apps.

 - Govt Issues Id Proof (Aadhar Card/Pan Card/Driving Licence/ Any Other Relevant Document)
- Clear Photograph
- Medical Council Registration Certificate
- Degrees Certificates From Recognized Organisation
All Documents Must Be Readable In English Language

How do I make a payment to book an appointment.

 Users can pay through upkar’s payment gateway through different kinds of payment methods like Net banking, Credit card, Debit card, E wallet, UPI app, UPI ID etc.

As a Doctor how to provide consultation via UpkaR? How I will come to know if I have an appointment?

 Once you are an approved doctor, you need to keep logged in to app on your device. When there is an appointment, you will get notification on your mobile if you are already logged in on the app. You can also check appointment under appointment in your UpkaR app. Once you have an appointment in your schedule on UpkaR, you can click on Account then my booking view the appointment details etc. You have to click on “i am in” when you are at your clinic to attend the patients.

I am a registered doctor on UpkaR. Can I make prescription on app instead of web dashboard?

 You can complete your registration on mobile app. But online prescription facility is only available at web dashboard.The user ID and password for web dashboard is same as your mobile app user ID and password.

How can I make chamber schedule as an Doctor?

 01. Click on “Account” option available on home page

02. Choose “My Schedule” Setup your schedule according to your choice. You can choose and customize as per your schedule.This will help patients to find you.

What is Verification Code ?

 It is a SIX digit auto generated number available after your doctor’s appointment is confirmed. This number shall be asked by doctor during visit.

During first time registration why OTP is required?

 OTP is a security protection mechanism to prevent misused and spamming of your UpkaR accounts.

What is Doctors QR code?

 It is not applicable for doctors.

What is patients QR code?

 Patients QR code is an Unique Quick Response code which is your medical vault. All your medical Record/history is linked with this UpkaR QR code. Doctors can scan your QR code from his app to find all your medical history, in case you forget to carry physical prescription/reports. Click on ‘Account’ Available on home page to get the UpkaR QR code.

What is UpkaR I’D for doctors?

 It is not applicable for doctors

What is UpkaR I’D for patient?

 Upkar ID is an unique patient identification number of format “U*(Your 10 digit mobile number)”ware * is an alphabet eg.UM90xxxxxxx23. All your medical Record/History is linked with this UpkaR I’D. which is required during doctors visit. Click on ‘Account’ Available on home page to get the upkar I’D.

How can I register on UpkaR as a “Doctor”?

 1. Click on “Don’t Have an Account? Create an account” then insert your mobile number (please fill your 10-digit mobile number) for OTP verification

2. Choose “Doctor Profile” to register as Doctor(don’t choose Patient profile if you are registering as Doctor)

3. Fill your basic details (Medical council registration number to be filled carefully)

4. Accept terms and conditions and privacy policy

5. “Sign Up”

6. Fill security question and “Submit”

7. Upload your medical Degree Certificate and any Govt issued ID card (KYC requirement)

8. Wait For Admin KYC Approval (Generally takes 24 hr). You shallbe able to schedule your Chamber detail as an Doctor only after admin KYC approval.

9. You will get KYC approval notification after you are approved as doctor by UpkaR

10. You Will Get Notification After You Are Approved As Doctor On Upkar and now you are ready To Get Online Appointments And Provide Consultation

11. After Doctor Login, Complete Your Consultation Details, Daily Chamber Timings, Bank Account Information.

In case I forgot my password

1. Click on “Forget Password?” option available on first page

2. You can retrieve your account using “Mobile Verification” or “Security Question” option.

a. Enter your mobile no and verify using OTP (incase mobile no not registered please follow new account creation instruction)

b. Enter your new password and you are ready to use UpkaR for Doctor’s appointment. Security Question option (this is active only in case your Security Questions are preinstalled by you)

c. Answer simple questions about yourself (already feed by you)

d. Enter your new password and you are ready to use UpkaR for Doctor’s appointment.

How can I register on UpkaR as a Patient?

1. Click on “Don’t Have an Account?Create an account” then insert your mobile number (please fill your 10-digit mobile number)for OTP verification

2. Choose“Patient Profile”to register as patient(don’t choose doctor profile if you are registering as patient)

3. Fill your basic details

4. Accept terms and conditions and privacy policy

5. “Sign Up”

6. Fill security question and “Submit”

7. Set your location.

8. Now you can conveniently book doctor’s appointment trough UpkaR.

If your number is already registered; then use your mobile number as user ID and password (already created by you during account creation) to login to UpkaR.