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Q How can I register on UpkaR as a Patient?

1. Click on “Don’t Have an Account?Create an account” then insert your mobile number (please fill your 10-digit mobile number)for OTP verification

2. Choose“Patient Profile”to register as patient(don’t choose doctor profile if you are registering as patient)

3. Fill your basic details

4. Accept terms and conditions and privacy policy

5. “Sign Up”

6. Fill security question and “Submit”

7. Set your location.

8. Now you can conveniently book doctor’s appointment trough UpkaR.

If your number is already registered; then use your mobile number as user ID and password (already created by you during account creation) to login to UpkaR.

1. Click on “Forget Password?” option available on first page

2. You can retrieve your account using “Mobile Verification” or “Security Question” option.

a. Enter your mobile no and verify using OTP (incase mobile no not registered please follow new account creation instruction)

b. Enter your new password and you are ready to use UpkaR for Doctor’s appointment. Security Question option (this is active only in case your Security Questions are preinstalled by you)

c. Answer simple questions about yourself (already feed by you)

d. Enter your new password and you are ready to use UpkaR for Doctor’s appointment.

 1. Click on “Don’t Have an Account? Create an account” then insert your mobile number (please fill your 10-digit mobile number) for OTP verification

2. Choose “Doctor Profile” to register as Doctor(don’t choose Patient profile if you are registering as Doctor)

3. Fill your basic details (Medical council registration number to be filled carefully)

4. Accept terms and conditions and privacy policy

5. “Sign Up”

6. Fill security question and “Submit”

7. Upload your medical Degree Certificate and any Govt issued ID card (KYC requirement)

8. Wait For Admin KYC Approval (Generally takes 24 hr). You shallbe able to schedule your Chamber detail as an Doctor only after admin KYC approval.

9. You will get KYC approval notification after you are approved as doctor by UpkaR

10. You Will Get Notification After You Are Approved As Doctor On Upkar and now you are ready To Get Online Appointments And Provide Consultation

11. After Doctor Login, Complete Your Consultation Details, Daily Chamber Timings, Bank Account Information.

 Upkar ID is an unique patient identification number of format “U*(Your 10 digit mobile number)”ware * is an alphabet eg.UM90xxxxxxx23. All your medical Record/History is linked with this UpkaR I’D. which is required during doctors visit. Click on ‘Account’ Available on home page to get the upkar I’D.

 It is not applicable for doctors

 Patients QR code is an Unique Quick Response code which is your medical vault. All your medical Record/history is linked with this UpkaR QR code. Doctors can scan your QR code from his app to find all your medical history, in case you forget to carry physical prescription/reports. Click on ‘Account’ Available on home page to get the UpkaR QR code.

 It is not applicable for doctors.

 OTP is a security protection mechanism to prevent misused and spamming of your UpkaR accounts.

 It is a SIX digit auto generated number available after your doctor’s appointment is confirmed. This number shall be asked by doctor during visit.

 01. Click on “Account” option available on home page

02. Choose “My Schedule” Setup your schedule according to your choice. You can choose and customize as per your schedule.This will help patients to find you.

 You can complete your registration on mobile app. But online prescription facility is only available at web dashboard.The user ID and password for web dashboard is same as your mobile app user ID and password.

 Once you are an approved doctor, you need to keep logged in to app on your device. When there is an appointment, you will get notification on your mobile if you are already logged in on the app. You can also check appointment under appointment in your UpkaR app. Once you have an appointment in your schedule on UpkaR, you can click on Account then my booking view the appointment details etc. You have to click on “i am in” when you are at your clinic to attend the patients.

 Users can pay through upkar’s payment gateway through different kinds of payment methods like Net banking, Credit card, Debit card, E wallet, UPI app, UPI ID etc.

 - Govt Issues Id Proof (Aadhar Card/Pan Card/Driving Licence/ Any Other Relevant Document)
- Clear Photograph
- Medical Council Registration Certificate
- Degrees Certificates From Recognized Organisation
All Documents Must Be Readable In English Language

 You need to visit your profile on app and check the status of your KYC under your profile. You may need to upload your Govt issued identity proof here and wait for admin reply for further proceedings. You can also send Email / Message to admin through help screen on the app or website ( https://upkarassist.org), Email ID : info@upkarassist.org

 Usually; no fund withdrwal request is required, as the same is an automatic process, where fund gets credit to Doctor’s account on weekly basis, in case there is no issue with receivers bank details. If you need to put a request, the same can be done through registed Email ID(info@upkarassist.org)

 UpkaR is free application for doctors.

 

For Patient:

1. 100% Refund - Doctor cancels the appointment within scheduled visit time.

2. 100% Refund - Patient cancels booking within 24 hours of scheduled visit time.

3. 90% Refund - Patient cancels the appointment between 90 minutes and 24 hours before the scheduled visit time.

4. No Refund - Patient cancels the booking within 90 minutes of scheduled visit time.

5. No refund in case patient do not turn up to the clinic at schedule time .

7. No refund for booking made through “Clinic Tab”

 

For Doctors:

1. 10% doctors cancelation charge if doctor cancels the appointment at booking day . 

 No processing fee for withdrawal request from wallet.

 All Your Medical History & Other transaction done On UpkaR Is completely Private & Secured.

 You will get notifications about your appointments if you have downloaded UpkaR app and you can also check it on your dashboard my bookings calendar as well as under appointments on your dashboard.

 If you find any technical issues or have queries or find difficulties on working from mobile apps, please get in touch via email/customer care 9830048600 / (info@upkarassist.org)

 We have a strict verification process for every doctor on UpkaR. Any doctor that you consult with is a verified medical practitioner with all their speciality documents manually verified by our expart team. We also take feedback from patients to ensure that doctors maintain high standards.

 Compare prices option is available on UpkaR which can be used by users to compare consultation fee qualification and experience of doctors.

 

For Patient:

1. 100% Refund - Doctor cancels the appointment within scheduled visit time.

2. 100% Refund - Patient cancels booking within 24 hours of scheduled visit time.

3. 90% Refund - Patient cancels the appointment between 90 minutes and 24 hours before the scheduled visit time.

4. No Refund - Patient cancels the booking within 90 minutes of scheduled visit time.

5. No refund in case patient do not turn up to the clinic at schedule time .

7. No refund for booking made through“Clinic Tab”

 No. Upkar is only for primary care the kind of problems that your family doctor can help you with. Doctors on this can only help you with physical consultation based and appointment-based issues.

01.Click on “Account” option available on home page

02.Choose “Account Settings” option to click on “Update mobile number” then insert your mobile number (please fill your 10-digit mobile number)for OTP verification

 01. Click on “Account” option available on home page

02. Choose “Account Settings” option to click on “Change account password” then change your current password

Note: Using your App anybody can change his/her own Login Password any time as per his/ her wish. If required UpkaR Assist can also change all Login passwords (for Doctor, Patients and Clinic) towards account secure reason.

 A patient can search doctor by Doctor’s partial name, specialization, location. Doctor’s will appear in search only after they are approved by UpkaR admin.

 You can submit your query through contact form on the help section or you can directly write email to info@upkarassist.org. Your query will be addresses within 24 hours on working days.

1. Click on Book a Doctor Menu, then Click "Booking Receipt" 2. Enter your booking Id or 10-digit mobile number, then click Search. 3. Select your booking from the list and click View / Print. 4. Click Download to save the Receipt.

1. Click on Book a Doctor Menu, then click "Booking Receipt." 2. Enter your Booking Id or your 10-digit mobile number, then click Search 3. Your booking details will appear. Click View / Print from the list. 4. The Booking Receipt will be displayed along with the Verification Code.

You can book an Ambulance easily by following these steps: 1. Go to Ambulance Booking page 2. Enter your Location or Pincode in the search box 3. Click Search to view available ambulances 4. Select an ambulance 5. Enter your Name and Phone Number 6. Click Submit to place your request

You can order Medicine very easily: 1. Click on "Get Your Medicine" 2. Choose Call or WhatsApp 3. Upload your doctor's prescription 4. Our team will contact you to confirm your order

To book a test: 1. Click on Book a Test / Services Menu 2. If you choose from Services Menu, then select "Book a Test" 3. Choose Call or WhatsApp 4. Share your test details 5. Our team will contact you to confirm the booking

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